FIELD SERVICE REDEFINED

Delivering efficiency, agility and velocity to your field service operations

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Core Capabilities

Service 365 is a robust and comprehensive cloud based work force management solution designed for field service companies in the mid market and fortune 1000. Built on the Force.com platform, Service 365 drives efficiency, agility and velocity in your field service operations through a comprehensive set of core features designed to deliver world class customer experience every time.

Dispatch & Service Delivery

• Create and manage service tickets
• Dynamic service call assignment
• Manage service call time and expenses
• Robust service call reporting and analytics
• Monitor and dispatch techs by GPS location

Order & Inventory Management

• Track parts movement
• Depot repair tracking
• Manage just-in-time inventory
• Capture inventory transactions
• Manage warehouse, truck and
customer inventories

Quote, Order & Contract Management

• Products and pricing
• Product bundling
• Manage entitlements
• Work order tracking and delivery
• Generate branded quotes and orders
• Maintain and manage service contracts

Service Call Capture

Capture incoming calls for service ticket creation

  • Ticket creation
  • Task creation
  • Automatic scheduling
  • Capture customer contract signature electronically
  • Service report generation
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Asset Management

Ability to manage complex, multi-level hierarchical assets

  • Robust asset control
  • Increased accountability
  • Service delivery excellence
  • Reduced customer delivery costs
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Partner Portal

Manage and monitor service call delivery and status

  • Manage service call status
  • Order new service
  • Manage service contracts
  • Manage dispatch and routing
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Mobile App

Create, access and complete service tickets from mobile app

  • Create service tickets in the field
  • Access assigned tickets by service rep
  • Complete and close service tickets
  • Calendar integration
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Built on Force.com Platform

Service 365 utilizes the robust features of Force.com's cloud platform
to allow customers to streamline field service operations.

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Full Feature Set

Discover the robust feature set of Service 365.

  • Field Service
  • Depot Repair
  • Call Capture and Quoting
  • Contract and Entitlements
  • Work Order Management
  • Scheduling and Dispatch
  • Inventory
  • Inventory Transactions
  • Reports and Dashboards
  • Customer Accounts and Contacts
  • Order Management
  • Asset Management
  • Product Management
  • Hierarchical Product and Asset Configuration
  • Electronic Signature Capture
  • Social Collaboration
  • Customer and Partner Communities
  • Mobile App for iOS and Android

Our Pricing

Service 365 offers three packages to fit the needs of your business.
 Discounts available for annual subscriptions* 

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Small Business

$ 99 User/Month

  • 1-10 Users
  • Full-Featured
  • Force.com Required
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Mid-Size Business

$ 79 User/Month

  • 11-30 Users
  • Full-Featured
  • Force.com Required
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Enterprise / Unlimited

$ 59 User/Month

  • 31+ Users
  • Full-Featured
  • Force.com Required
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Contact

Get in touch to discover how Service 365 can drive real value for your service operation.

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